Support
Help with CAFFTER
Manual support route
The CAFFTER product is still in development. This published route is for Website, privacy and general CAFFTER enquiries. There are no public support hours or guaranteed response time.
Who handles support
CAFFTER is owned and operated by Claudiu Doca trading as CAFFTER. Claudiu is the human support and privacy contact.
Public business/service address: 34 Coral Close, Romford RM6 5EH. Claudiu can regularly receive and check correspondence there. Postal delivery has not been independently tested.
Email contact
The public support and privacy address is support@caffter.com. Receiving at this address has been configured and tested successfully.
Cloudflare Email Routing forwards messages to a Gmail inbox controlled by Claudiu. If Claudiu replies manually, the reply will come from the actual Gmail address, which recipients will see. Replies do not come from support@caffter.com, and no domain-address sending service has been configured.
Preparing a request
A useful request can include:
- What you were trying to do and what happened.
- The app version and phone model, if relevant.
- A screenshot with unrelated personal information and private business details removed.
Do not include passwords, sign-in codes, access tokens, payment details, identity documents or customer records unless CAFFTER has specifically confirmed that they are necessary and provided an appropriate route.
Privacy questions
The same public address is available for privacy questions and rights requests. Claudiu identifies and tracks these separately from ordinary support. Read the privacy notice for the website-and-enquiry handling and retention rules.
Stating a preferred email route does not remove anyone's legal rights or prevent a valid request through another recognised channel. Website/enquiry privacy is covered by the separate website notice; App/provider processing will require its own later verified privacy notice.
Availability
No public support hours or guaranteed response time have been set. CAFFTER offers no emergency service. The current manual procedure prioritises security and privacy concerns, uses a minimal case record, tracks privacy-rights deadlines and includes a monthly retention review. This page does not claim continuous monitoring or a service-level commitment.
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